Contributors
Dorit Josey
Engineering Manager
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Research
8 min read
Podcast: Creating a better CX Community
Customer experience goes beyond service—it’s about building a community. In this podcast, we explore how organizations connect with users, listen to feedback, and create lasting trust. A strong CX community is the foundation for sustainable growth.
Introduction
Podcasts have become one of the most effective ways to share ideas, connect communities, and learn from experts. In the context of Customer Experience (CX), podcasts allow professionals to exchange real-world insights, discuss strategies, and inspire innovation. By building a CX community around podcasts, we create a space where knowledge is shared openly, and customer-focused growth becomes a collective mission.
“Community is where experience becomes expertise.”
Software and tools
Creating a successful podcast requires tools that simplify both production and distribution. Riverside.fm ensures studio-quality audio and video, while Descript makes editing straightforward by letting creators cut, refine, and polish episodes quickly. Once content is ready, platforms like Spotify and Apple Podcasts distribute it to a wide audience. These tools make podcasting a pragmatic way to share knowledge, foster connections, and build a thriving CX community.
Other resources
CXPA (Customer Experience Professionals Association).
“The CX Cast” by Forrester.
HubSpot’s guides on building and marketing podcasts.
